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Workshops
Website Platform
Site Builder
Pages
Inventory
Service
Finance
Personalization
Additional Tools
Products
Conversations
Online Shopper
Prizm
Fuel
FAQ
How To: Website
How To: Conversations
FAQs
Ford
Ford Direct Hub
Ford SSO Login Instructions
Ford Dealer Talk: Registration
Ford Dealer Talk: Previous Live Recording
GM
GM Certification Quiz
GM Dealer Talk Recording
GM Learning
Help
Coaching Request
Support Request
Accu-Trade
Instant Financing
Training Camp
Analytics
Conversations
Products
>
Conversations
Return to Products
Agent
As an Agent of Conversations, you will need to learn all about answering chats.
Register for the Live Agent Workshop
View the Agent Guide
Watch the Previous Live Agent Session
Admin
As an Admin of Conversations, you can still answer chats, plus edit settings in the backend.
Register for the Live Admin Workshop
Watch the Previous Live Admin Session
View the Admin Guide
Agent
Conversations Checklist
2 min
How to Set Up Your Profile
3 min
How to Answer Chats
3 min
The Conversations Dashboard
2 min
Chat Toolbar
3 min
Live Video Chats
2 min
How to Send an Outbound SMS
3 min
Sending from the Glove Compartment
5 min
Ending a Chat
1 min
Saving to the CRM
2 min
Conversations Checklist
2 min
How to Set Up Your Profile
3 min
How to Answer Chats
3 min
View More
Conversations Checklist
2 min
How to Set Up Your Profile
3 min
How to Answer Chats
3 min
The Conversations Dashboard
2 min
Chat Toolbar
3 min
Live Video Chats
2 min
How to Send an Outbound SMS
3 min
Sending from the Glove Compartment
5 min
Ending a Chat
1 min
Saving to the CRM
2 min
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Administrator
How to Create a Hotkey
2 min
Managed Chat and Boss Mode
5 min
Conversations Reporting
4 min
Visitor Experience Navigation
2 min
Visitor Experience: Button
3 min
Welcome Screen
2 min
Other Settings
2 min
How to Upload to the Glove Compartment
2 min
Data Report Email
2 min
How to Create a Hotkey
2 min
Managed Chat and Boss Mode
5 min
Conversations Reporting
4 min
View More
How to Create a Hotkey
2 min
Managed Chat and Boss Mode
5 min
Conversations Reporting
4 min
Visitor Experience Navigation
2 min
Visitor Experience: Button
3 min
Welcome Screen
2 min
Other Settings
2 min
How to Upload to the Glove Compartment
2 min
Data Report Email
2 min
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Mobile
Conversations iOS App
2 min
Conversations Android App
5 min
How to Install the Conversations Mobile App
1 min
How to Update Hours & Availability on Mobile
2 min
Conversations iOS App
2 min
Conversations Android App
5 min
How to Install the Conversations Mobile App
1 min
View More
Conversations iOS App
2 min
Conversations Android App
5 min
How to Install the Conversations Mobile App
1 min
How to Update Hours & Availability on Mobile
2 min
View Less